Exchange Policy

Kloset Envy Exchange Policy


Kloset Envy DOES NOT ISSUE REFUNDS for returned items. 

Klosetenvy.com understands that ordering online is not always an easy task. We want to make your online shopping experience as easy as possible. We are happy to exchange your item(s) for store credit or for another available item of equal value.

Exchange Guidelines

    1. Items returned within 30 days of their original shipment date will be eligible for a store credit or exchange for another item of equal value. Returns received after this date will be refused and returned to you at your expense.
    2. All returned items must be in their original condition, unworn, unwashed, and undamaged. Products with a removed hygiene seal (bodysuits/swimsuits) are not eligible for return. Any returned items that appear to have been worn, washed, or damaged in any way will be returned to you at your expense. If we are unable to do so, you will receive a store credit with a 15% fee deducted from the amount of the value of the item(s) returned.
    3. All items are returned to Kloset Envy at the expense of the customer. Please be sure to include a note inside the return package with your name, order number, and what you wish to receive in exchange for the enclosed item.
    4. A tracking number for the returned package must be obtained by the customer in case the package is lost on its way back to Kloset Envy. Failure to do so may result in us not being able to process your exchange.

Kloset Envy Exchange Department Address

Please email exchanges@klosetenvy.com for our Exchange Department Address. Do not return items to the address on your received package or packing slip.

 Kloset Envy reserves the right not to credit you if you return items outside the terms of our Exchange Policy.